Sales Associate

Oak Park, IL
Part Time
Experienced

Job description

If you are passionate about health and wellness, enjoy connecting with people and thrive in an environment that encourages you to exceed personal and team goals - this is the role for you! Our ideal candidate brings at least a year of sales experience along with a good understanding of prospecting leads through telemarketing, phone sales, and member referrals.

The Fitness Sales Associate is responsible making 30 outbound calls per shift to book first time visitor appointments to studio and ensure prospects and members have an overwhelmingly positive experience. The Sales Associate duties include working closely with current and potential customers to recommend classes and membership options based on their wellness goals, answer their questions about the studio and help resolve customer concerns. The successful sales associate will stay up-to-date with sales promotions, maintain the studio's visual appearance in high standards, and strive to exceed individual and studio sales goals.

Preferred Schedule: Monday through Thursday 4pm to 9pm (20 hours per week)

Responsibilities

  • Customer experience: welcome visitors and members to the studio, answer phones and assist customers at the front desk with various administrative tasks. Handle member issues professionally and objectively, seeking to resolve them through exceptional customer service. Build productive trust relationships with customers.
  • Sales: Support the sales process by contacting sales prospects via telephone and text messaging, setting up appointments, and reviewing membership options with new visitors to the studio. Assess customers needs and provide assistance and information on studio features, class offerings and membership options. Meet and exceed weekly and monthly sales goals established by the General Manager
  • Prospecting: support in and out of studio events to generate new sales prospects (health fairs, community events, marathons, etc.) Support studio marketing and social media activities.
  • Member engagement: Conduct studio tours with new prospects to build rapport to facilitate sales; set new members up for success, support members with class selection and participate/lead member appreciation events
  • Operations: Maintain a high degree of cleanliness and studio presentation for current and potential customers. Assist in maintaining a safe environment for all.
  • Self Management: Assumes responsibility for developing selling skills, reviewing training materials and participating in staff meetings to support achievement of personal and studio goals. “Go the extra mile” to drive sales and deliver exceptional customer service
  • Other duties as assigned
  • Skills
  • Proven work experience as a Retail Sales associate, Sales representative or similar role (i.e. Orangetheory fitness, Gym or health club front desk, Gap, Victoria's Secret)
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Excellent phone skills
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school degree; BS degree in Marketing or related field would be a plus
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