Studio General Manager - Sales
The Studio Manager is responsible for ensuring an exceptional customer experience at YogaSix Oak Park studio according to YogaSix standards. He/she will lead a team of Sales Associates and Teachers and is accountable for all aspects of studio functionality including Sales, Customer Experience, and studio operations.
Position Responsibilities
Sales - achieve studio profitability and growth targets through strategic, relationship based selling
- Generate new customer prospects for the studio through referrals, business to business networking
- Lead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staff
- Manage and grow all revenue streams including Memberships, Retail and Teacher Training
Marketing - consistently generate new sales prospects and potential visitors to the studio through multiple channels
- Create and execute an ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
- Social media management
- Schedule/participate in Grassroots Marketing partnerships and event development on a weekly basis to drive new guest traffic
Customer Service and Member Experience - provide the highest quality membership experience leading to high customer satisfaction and loyalty
- Ensure all members have a high-quality experience in studio
- Address and resolve customer service issues
- Design activities to promote member engagement
- Monitor and implement tactics to manage member attrition
Management and Operations - ensure the day to day operations of the studio run smoothly
- Work with Studio Owner and Director of Education to optimize class schedule on an ongoing basis
- Recruit, hire, train, supervise, coach, mentor all studio staff
- Manage studio budget, spending, and reporting
- Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
- Manage maintenance issues, inventory and cleaning
- Participate in studio, regional and company-wide meetings and trainings as needed
Qualifications
Sales
- Strong experience and history of performance in retail/service or fitness sales
- Proven experience in the full lifecycle of lead management (generating, following up, and closing leads)
- Highly confident in generating personal sales, training and managing staff in sales strategy
- Ability to achieve sales objectives across all revenue streams: memberships, retail, and teacher training
Communications and Customer Service
- Ability to excel in a fast changing, diverse environment
- Strong customer service skills
- Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc.) Must be fluent in English and have solid writing and grammar skills
Management
- High emotional intelligence; treats all customers and staff respectfully and professionally, even in challenging situations.
- Team leadership experience, with positive track record of staff supervision
- Adaptable and aware of opportunities for improvement
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Strong attention to detail and accuracy
- Professional, punctual, reliable and neat
- Trustworthy and able to handle confidential information
- Proficient with computers and studio software